How to solve a real estate issue.

Wesellrealestate.com.au has a continual training program in place to ensure our staff are aware of real estate issues as they arise.

As a quality endorsed company we value your feedback. We have provided this information on how to resolve an issue with an estate agency to aid in our professionalism and transperency in our processes.

1. Make contact with the agency concerned and seek to remedy the situation.

To contact Wesellrealestate.com.au please:

:: Email

:: phone 02 6024 7177

:: or call into our head office at 5a Stanley Street, Wodonga, Vic 3690.

2. Consult the Estate Agent Resolution Service.

If you are unable to reach agreement with the agency, you can contact the Estate Agent Resolution Service (EARS).

Located within Consumer Affairs Victoria, EARS is a dedicated service for advice, information, complaint, mediations, investigation and dispute resolution on all real estate matters. If you have concerns with buying, selling or leasing a property you can contact EARS on 1300 737 030.

In relation to commission or outgoings you can make a complaint to the Director Of Consumer Affairs Victoria, Level 3/452 Flinders Street, Melbourne, Victoria, 3000, or telephone 03 9627 6051.

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